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Device Support

Technical support will be provided to students through a service-desk set up in school before and after school on a daily basis.

  • Troubleshooting of device issues
  • Solve connectivity issues
  • Fortnightly collection of faulty devices to be sent via courier for repairs

Students are required to book a slot via https://calendly.com/scgs/ndlp-device-clinic prior to attending the clinic. The device clinic hours are as follows:

Device Clinic Hours Days
7.00am – 7.40am Monday, Wednesday, Friday
2.00pm – 2.50pm Tuesday, Thursday

The device clinic hours will be reviewed and revised termly.

Apple Authorized Service Centres 

There will be a fortnightly collection of faulty devices that will be sent via courier to the apple authorised service centres for repairs. The devices sent through the school may take between 1-3 weeks for repairs, depending on the extent of the damage. 

Should there be a need to send the device for immediate repairs, below is the list of Apple Authorised Service Centres that you may visit. 

No. Service Centre Location Service Centre Number Service Centre Email Service Centre Operating Hours
1. QCD Technology @ Westgate (450m from Jurong East MRT) 6515 2010 support_westgate@qcd-tech.com Mon – Fri: 1000 – 1800
2. Apple Retail Store @ Jewel Changi Airport (220m from Changi Airport MRT) 1800 407 4948 https://getsupport.apple.com Mon – Thu: 1100 – 2100 Fri – Sun: 1100 – 2200
3. QCD Technology @ Wheelock (190m from Orchard MRT) 6555 0500 support_wheelock@qcd-tech.com Mon – Fri: 1100 – 1800
4. A.LAB @ Plaza Singapura (260m from Dhoby Ghaut MRT) 6784 1318 a.lab@alab.sg

Mon – Sat: 1100 – 1930

Sun: 1000 – 1800 (Collection till 1930)

5. Apple Retail Store @ Orchard Road (400m from Orchard MRT) 1800 699 2824 https://getsupport.apple.com Mon – Sun: 1000 – 2200
6. Apple Retail Store @ Marina Bay Sands (220m from Bayfront MRT) 1800 407 4949 https://getsupport.apple.com Mon – Sun: 1000 – 2200

Devices sent by parents/students directly to the service centres will not be subjected to the same courier pickup services offered through the school’s service desk. 

Device Contractor Information

Should you have any queries about the device, insurance and warranty, you may contact the device contractor directly.

Updated as of 20 August 2021

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