Device Support
Device Support
Students can approach IT staff for technical support during recess times at the Device Clinic daily.
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Troubleshooting of device issues
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Solving connectivity issues
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Fortnightly collection of faulty devices to be sent via courier for repairs
Students are required to book a slot prior to attending the clinic. Device Clinic hours are as follows:
|
Device Clinic Hours |
Terms |
Days |
|---|---|---|
|
10:40am to 12:20pm |
Terms 1 and 3 |
Monday to Friday |
|
10:40am to 12:20pm |
Terms 2 and 4 |
Monday, Wednesday, Friday |
The Device Clinic hours will be reviewed and revised termly.
Should students need help outside device clinic hours for password resets or other matters, please log a ticket via Freshdesk.
Apple Authorized Service Centres
There will be a fortnightly collection of faulty devices that will be sent via courier to Apple Authorised Service Centres for repairs. The devices sent through the school may take between 6-8 weeks for repairs, depending on the extent of the damage.
If the device has a hardware issue, do make a Device Clinic appointment first for our school staff to assess the device and advise on the best course of action.
If needed, you may make an appointment with Apple directly through https://getsupport.apple.com.
Below is the list of Apple Authorised Service Centres that you may visit if you need to send the device for immediate repairs.
|
No. |
Service Centre Location |
Service Centre Number |
Service Centre Email |
Service Centre Operating Hours |
|---|---|---|---|---|
|
1. |
QCD Technology @ Westgate (450m from Jurong East MRT) |
6515 2010 |
Mon – Fri: 1000 – 1800 |
|
|
2. |
Apple Retail Store @ Jewel Changi Airport (220m from Changi Airport MRT) |
1800 186 1087 |
Mon – Thu: 1100 – 2100 Fri – Sun: 1100 – 2200 |
|
|
3. |
Apple Retail Store @ Orchard Road (400m from Orchard MRT) |
1800 699 2824 |
Mon – Sun: 1000 – 2200 |
|
|
4. |
Apple Retail Store @ Marina Bay Sands (220m from Bayfront MRT) |
1800 407 4949 |
Mon – Sun: 1000 – 2200 |
Devices sent by parents/students directly to the service centers will not be subjected to the same courier pickup services offered through the school’s service desk.
Device Contractor Information
Should you have any queries about the device and warranty, you may contact the device contractor directly.
For insurance claim, please contact the Insurer B for the insurance form and cc pdlpapple@asiapac.com.sg. The contact details are as seen below:
Student Device Information Kit
Click Here
This information kit contains useful information meant for parents/students
pertaining to their PDLP devices procured from the PDLP device bulk tender
Updated as of 12 January 2024